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| From: | isabel | 7-Nov 18:03 |
| to: | ALL |
1 of 36 | | | | 18971.1 | |
...... can someone direct me to the Amazon guidelines for book conditions?
I have just received an extremely heavy and rather sought-after book that was described by the (apparently new and uninformed) seller as Used-Like New. Whilst the book is in immaculate condition, it is missing its DJ so, in my view, should not have been described as Like New. I would like to send the seller a copy of the Amazon list of required/suggested features that should be considered when deciding on the condition of a book; I used to have them pinned up above my work table, but they have disappeared. Can anyone help? I have been trying to find them again online, but they alude me.
It looks as if this seller is a newbie and really only just trying to de-clutter, so I don't want to hammer him, just try and inform him.
Any help much appreciated.
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| From: | Russell | 7-Nov 18:10 |
| to: | isabel |
2 of 36 | | | | 18971.2 in reply to 18971.1 | |
There's a link on the listing page http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149161#books Like New: An apparently unread copy in perfect condition. Dust cover is intactv with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Books may contain a remainder mark on an outside edge but this should be noted in the listing comments. Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Good: a copy that has been read but remains in clean condition. All pages are intact and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Acceptable: a readable copy. All pages and the cover are intact (dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. |
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| From: | isabel | 7-Nov 18:31 |
| to: | Russell |
3 of 36 | | | | 18971.3 in reply to 18971.2 | |
Oh Russell, thank you so much. Don't know why I couldn't find all that, but your help is so very much appreciated.
xx Isabel xx |
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| From: | Ramblingsid | 7-Nov 21:03 |
| to: | ALL |
4 of 36 | | | | 18971.4 in reply to 18971.3 | |
As another newbie I find this issue a tad confusing as well. It seems sensible that a book without its dust wrapper cant be "as new" but on the face of it I can see no reason why it cant be "very good". I tend to include something like "hb with d/w" or "hb no d/w" in the description and go on to describe the book and the d/w separately. Is that reasonable?
Edited 08/11/2009 04:36 ET by Ramblingsid |
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| From: | Secret squirrel | 7-Nov 21:20 |
| to: | Ramblingsid |
5 of 36 | | | | 18971.5 in reply to 18971.4 | |
| Sounds reasonable to me, tell it like it is! :-) |
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| From: | isabel | 8-Nov 10:22 |
| to: | isabel |
6 of 36 | | | | 18971.6 in reply to 18971.5 | |
Trouble is, I would certainly not have bought it if I had known dj was not there. Emails from the seller indicate that he had no idea that it ought to have one, as he acquired it from a relative's estate and knew it had been in storage for several years. It's going to cost me £7.06 to return it to him and although he has said he will refund my purchase costs, he hasn't answered my enquiry about whether he intends to refund the return postage costs. I don't know if DS regs cover this situation, as he clearly isn't a registered "business"?
Edited 08/11/2009 05:23 ET by isabel |
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| From: | El Loro | 8-Nov 11:04 |
| to: | Ramblingsid |
7 of 36 | | | | 18971.7 in reply to 18971.4 | |
It seems sensible that a book without its dust wrapper cant be "as new" but on the face of it I can see no reason why it cant be "very good".
Only in the alternative universe of Amazon. Anywhere else, the book and the jacket are described separately. |
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| From: | Alchemist | 8-Nov 11:13 |
| to: | isabel |
8 of 36 | | | | 18971.8 in reply to 18971.6 | |
| Much as it hurts as a seller to do so, I would have no choice but to refund your postage or waive return of the book and refund in full. If he does not agree to cover you, there is always A-Z, but he may be persuaded to listen to a reasoned argument in advance of the messy solution. |
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| From: | isabel | 8-Nov 12:44 |
| to: | Alchemist |
9 of 36 | | | | 18971.9 in reply to 18971.8 | |
| His problem is that the cost to him to post me the book and then to refund my cost to return it to him is going to be more than he was asking for the book in the first place! (I thought the price was too good to be true - it certainly was that!). Still, at least he will have the book back to re-list with a more accurate description, and he might even be able to list it at enough to cover his expenses so far. . . . . . |
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| From: | Alchemist | 8-Nov 14:54 |
| to: | isabel |
10 of 36 | | | | 18971.10 in reply to 18971.9 | |
| I almost always tell buyers to keep the book-did one of these earlier this morning. The financial loss is almost always less to bear than the hassle of the extra admin! |
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